Shipping & Returns
Shipping/Handing Charges:
Ground USPS Shipping USA Only $5.99
3-Day USPS Shipping USA Only $9.99
2-Day USPSShipping USA Only $16.99
Next-Day USPS Shipping USA Only $29.99
International USPS Shipping $24.99
Please note that delivery times are business days and we need to receive orders for next day, 2-day and 3-day delivery by 12pm (Eastern time) to be able to process and ship the order the same day.
For example:
We receive your Next-Day order by 12pm on Monday, you can expect delivery on Tuesday evening.
We receive your 2-day order by 12pm on Thursday, you can expect delivery on Monday.
We receive your Next-Day order after 12pm on Wednesday, you can expect delivery on Friday.
etc....
Please call 1-410-544-5730 and ask for Kathy if in doubt
International Duties and Taxes All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.
For information on the duties and taxes for a particular country please see http://www.wcoomd.org/ie/En/CustomsWebSites/customswebsites.html
Return Policy:
If you need to make a return, you must notify us at 410-544-5730 within 5 days of receiving you order. Failure to notify us within the 5 day period will result in refusal of your return. All authorized returns MUST be returned within 10 days of receipt.
All returns will be subject to a 15% restocking fee, a restocking fee of 50% will apply to all returned Halloween costumes received after October 15th. If a return is due to a manufacturing defect, or an error on the part of DesireWear or one of its suppliers the restocking fee will not apply. All items must be returned in NEW, UNUSED condition in the NON-DAMAGED original manufacturer's packaging. Returns bearing signs of use will not be eligible for refund or credit. Health regulations stipulate that Lingerie or Swimwear that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged.
Refunds for Credit Card purchases will be credited back to your account. These are only available in accordance with all the terms of our return policy.
Any customer doing excessive or questionable returns will be removed from all forms of mailing and no future orders will be accepted. Were sorry but, the cost of shipping and handling is non-refundable.
Cancellation Policy
Once an order has been placed, if you would like to cancel this order, you must email us stating that you want to cancel it or you must call us at 410-544-5730.
Orders can only be cancelled if they have not entered the shipping process. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies.
Ground USPS Shipping USA Only $5.99
3-Day USPS Shipping USA Only $9.99
2-Day USPSShipping USA Only $16.99
Next-Day USPS Shipping USA Only $29.99
International USPS Shipping $24.99
Please note that delivery times are business days and we need to receive orders for next day, 2-day and 3-day delivery by 12pm (Eastern time) to be able to process and ship the order the same day.
For example:
We receive your Next-Day order by 12pm on Monday, you can expect delivery on Tuesday evening.
We receive your 2-day order by 12pm on Thursday, you can expect delivery on Monday.
We receive your Next-Day order after 12pm on Wednesday, you can expect delivery on Friday.
etc....
Please call 1-410-544-5730 and ask for Kathy if in doubt
International Duties and Taxes All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.
For information on the duties and taxes for a particular country please see http://www.wcoomd.org/ie/En/CustomsWebSites/customswebsites.html
Return Policy:
If you need to make a return, you must notify us at 410-544-5730 within 5 days of receiving you order. Failure to notify us within the 5 day period will result in refusal of your return. All authorized returns MUST be returned within 10 days of receipt.
All returns will be subject to a 15% restocking fee, a restocking fee of 50% will apply to all returned Halloween costumes received after October 15th. If a return is due to a manufacturing defect, or an error on the part of DesireWear or one of its suppliers the restocking fee will not apply. All items must be returned in NEW, UNUSED condition in the NON-DAMAGED original manufacturer's packaging. Returns bearing signs of use will not be eligible for refund or credit. Health regulations stipulate that Lingerie or Swimwear that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged.
Refunds for Credit Card purchases will be credited back to your account. These are only available in accordance with all the terms of our return policy.
Any customer doing excessive or questionable returns will be removed from all forms of mailing and no future orders will be accepted. Were sorry but, the cost of shipping and handling is non-refundable.
Cancellation Policy
Once an order has been placed, if you would like to cancel this order, you must email us stating that you want to cancel it or you must call us at 410-544-5730.
Orders can only be cancelled if they have not entered the shipping process. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies.
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